Privacy Policy

- United States

Deliverze Consumers

Effective Date: April 30th, 2020

Deliverze, Inc. (“Deliverze,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy (“Policy”) explains how we collect, use, disclose and protect Personal Information (as it is defined below) of our customers and users. It applies to all Personal Information collected by us on (the “Site”), the Deliverze mobile application, and any other website or mobile application that links to this Policy, as well as during any written, electronic, and oral communications (collectively, the “Services”). Deliverze may collect Personal Information to help you place and receive orders and to improve the Deliverze service. Your access to and use of our Services are subject to our Terms and conditions which define some of the terms used throughout this Policy. Please make sure that you have carefully read and understand the Terms and Conditions before you use our Services. By using our Services, you accept the Terms and Conditions, and accept our privacy practices described in this Policy. If you do not feel comfortable with any part of this Policy or our Terms and Conditions, you must not use or access our Services.

The Company uses a network of independent third-party contractors (“Deliverze Vendors”) who provide delivery services to our users and service providers. Deliverze partners Privacy Policy should refer to the Deliverze Vendors Privacy Policy for information on how Deliverze collects and uses Deliverze Vendors’ Personal Information.

Our Services may change from time to time. As a result, we reserve the right to update or modify this Policy at any time and from time to time without prior notice. If we make any material changes to the way we process your Personal Information, we will notify you before such changes are effective. If you object to any changes you must cease using our Services. We recommend you review this Policy periodically. This Policy became effective on the date indicated at the top of this page. Your continued use of our Services after any changes or revisions to this Policy indicates your agreement to the terms of the revised Policy.

  1. Collection of Personal Information

    When you use our Services, we may collect or receive Personal Information about you to provide our services and operate our business. The types of Personal Information that we may collect about you are:

    1. Information You Provide to Us Directly

      You may provide your Personal Information to us when you use our Services, including when you register with Deliverze, search within or place orders through our Services, contact us with inquiries, respond to surveys, or otherwise access our Services. This information may include:

      • User Profile – We collect profile associated with your Customer Deliverze account. This includes information such as name, email address, delivery address, and phone number.
      • Order Details – When you place an order through our Services we collect information related to that order. This may include information such as items purchased, special instructions, date and time of order, and subtotal.
      • Payment Information – Payment information is collected such as bank name and payment method.
      • Surveys – From time-to-time, we invite our customers and users to participate in surveys or contests. When a customer or a user participates, we request certain Personal Information such as name and email address.
    2. Information Received From You as Part of Your Communications

      When you use our Services (for example on our Site), complete electronic forms, communicate with Deliverze Vendors or contact us, by online chat, email, phone or text, we may automatically collect and store certain information about you and the activity you engaged in, for example: your name and contact information; your order details; information that you voluntarily provide to us; the nature of your communication; the purpose of the interaction, and the action we took in response to your inquiry or request.

    3. Information Collected Automatically

      We also may receive and store certain information about you and your device(s) automatically when you access or use our Site and Services. This information may include:

      • Technical Information – We collect technical information associated with your activity on our Site and may include information related to your browser and operating system, IP address (the Internet address of your computer) unique device identifiers, and other information such as your device type. We use such information for diagnostic and statistical purposes and to administer our Services.
      • Site Usage Information – We collect information to better understand customer traffic patterns and Site usage. This may include the webpage that you were visiting before accessing our Site or mobile application, the pages or features of our Site or mobile application you browsed to inform us which part of our Site, app and Services you visit and how much time you spend there. This information is used to analyze and improve our Site and to provide our customers with a better user experience.
      • Site Preferences – We collect information about your preferences to make your use of the Site more productive through the use of cookies.
    4. Location Information

      When you use the Services, we may collect general location information (such as IP address). If you permit the Services to access location services through the permission system used by your mobile operating system (“Platform”) or browser, we may also collect the precise location of your device when the Deliverze app is running in the foreground or background of your device. This information may be used to help you select your delivery address, to provide more accurate deliveries of your orders, to provide recommendations to you, and to enhance your user experience and improve the services. You can choose whether to enable the location tracking feature through the settings on your device or Platform or when prompted by the Deliverze mobile app. If you choose to disable the location feature, the Deliverze Vendors will not receive precise location information from your device, which may compromise the accuracy of deliveries in some situations, for instance, if you are located in a large area, such as a park.

    5. Information Related to the Referral Program

      Deliverze allows users to invite friends and family to sign up for our Services. Sometimes we offer a promotional value for every friend or family member who signs up and places an order through your referral link. To help you do this, we may request you to grant us an access to your mobile device address book. You can then direct us to send referral emails, SMS messages, or other communications to contacts you select in your address book. By sending a referral, you also consent to Deliverze sending your public profile image to the contacts you select to receive a referral link. By choosing to invite a friend you represent that you have received the friend’s consent to provide his or her name and email address with us. Deliverze will use that information to send an email inviting him or her to visit the site and will store that information to track the success of the referral program and may send marketing emails.

      Deliverze users may not send, publish, or share any false, misleading, or deceptive communications in connection with participation in the Referral Program. Such actions may violate various federal, state, and/or international laws, including, but not limited to, the regulations and policies promulgated by the Federal Trade Commission. Deliverze users may not send any referral emails, SMS messages, or other communications to children under the age of 13. If you are referred to Deliverze through one of our referral programs, or if someone attempts to refer you, we may share your name, whether you have already signed up for Deliverze, whether you are a new customer, and whether you have placed a qualifying order with Deliverze with the person(s) who referred you.

    6. Personal Information from Publicly Available Sources and Third Parties

      We may collect or receive Personal Information about you from publicly available sources, social network providers, marketing partners, and/or third parties. This may include:

      • Social Network Information – We may receive information about you from other services. For example, we receive certain information from Facebook when you use their service to login to Deliverze.
      • Demographic Information – This characteristic information could include information such as income, marital status, spending habits, and other information pertaining to customers.
  2. Use of Cookies and Other Tracking Technologies

    We use cookies, web beacons, pixels, and similar technologies to collect information and personalize your experience with our Services.

    1. Cookies

      Cookies are small web files that a site or its provider transfers to your device’s hard drive through your web browser that enables the site’s or provider’s system to recognize your browser and remember certain information.

      How We Use Cookies – We use first-party and third-party cookies for the following purposes:

      • We use first-party and third-party cookies for the following purposes:
      • to improve our Services;
      • to recognize you when you return to Deliverze and to remember information you have already provided, such as items already in your order cart;
      • to collect information about your activities over time and across third party websites or other online services in order to deliver content and advertising tailored to your interests; and
      • to provide a secure browsing experience during your use of our Services.

      How to Manage Cookies – You may disable the use of cookies by modifying your browser settings. If you choose to disable cookies you may not be able to fully experience the interactive features of our Services. For more information on cookies and how to disable cookies visit or Depending on whether you would like to manage a first-party or third-party cookie, you will need to take the following steps:

    2. Web Beacons

      Web beacons, also known as web bugs, pixel tags or clear GIFs, are tiny graphics with a unique identifier that may be included on our Site to deliver or communicate with cookies, in order to track and measure the performance of our Site and Services, monitor how many web visitors we have, and to monitor the effectiveness of our advertising. Unlike cookies, which are stored on the user’s hard drive, web beacons are typically embedded invisibly on webpages (or in an email).

    3. Online Analytics and Advertising Technologies

      We and our third-party vendors may use automated technologies (including cookie identifiers on our Site), along with other collected information, to tailor ads or deliver content when you are on our Services or on other devices, apps or websites.

    4. Interest-Based Advertising

      We (or our service providers) may use the information we collect, for instance, IP addresses and unique mobile device identifiers, to locate or try to locate the same unique users across multiple browsers or devices (such as smartphones, tablets, or computers), or work with providers that do this, in order to better tailor content and features and provide you with a seamless experience across devices. If you wish to opt out of cross device tracking for purposes of interest-based advertising, you may do so through your device settings. We may also use cross-device targeting to help identify our users and serve advertising. This type of advertising is often called “interest-based” or “personalized” advertising—and when it occurs on mobile apps, “cross-app” advertising. You can learn more about interest-based advertising and how to opt-out of receiving tailored advertising by visiting (i) the Network Advertising Initiative’s Consumer Opt-Out link or (ii) the Digital Advertising Alliance’s Consumer Opt-Out link. To opt out of Google Analytics for display advertising or customize Google display network ads, you can visit the Google Ads Settings page. Please note that even if you opt-out, you may still receive advertisements from us. However, in that case, the advertising will not be tailored to your interests. Also, we do not control any of the above opt-out links or whether any particular company chooses to participate in these opt-out programs.

    5. Mobile Applications

      Depending on your permissions, we may receive your Personal Information from your Internet service and mobile device providers. Users of mobile device who do not want to receive interest-based advertising may opt-out in several ways. Learn more about your choices for mobile devices by visiting Each operating system, (iOS for Apple phones, Android for Android devices, and Windows for Microsoft devices) provides its own instructions on how to prevent the delivery of tailored in-application advertisements. You should view your device or system “Settings” to determine how you can opt out of use of your device ID for “cross-app” personalized advertising.

  3. Use of Your Personal Information

    We may use the information we collect or receive about you for various purposes.

    1. To Provide You With Our Services

      We use your information to provide you the Services. For example, we use credit card information to complete a transaction or an address to allow the Deliverze Vendors to fulfill your delivery. If the applicable information is to be provided or Service is to be performed by a third party, then we will disclose the applicable Personal Information to the third party providing the information or performing applicable Services. Your information may be available or provided to third-party service providers and that are contractually obligated to protect your information as disclosed in this Policy.

    2. To Maintain, Improve, and Personalize the Services

      We use your information for our everyday business operations such as auditing, administration of the Services, forum management, fulfillment, and analytics. Your information may also be used to improve the content and/or functionality of the Services. For example, it may be used to help us and/or our Merchants improve our offerings. We also use your information to personalize your experience. For example, we may personalize the content and features you see when visiting our Services. In addition, we may personalize advertisements, marketing communications, and recommendations to make them more tailored to your interests.

    3. To Communicate with You

      We use your information to communicate with you. For example, we may send you text messages or other notifications about the status of your orders and deliveries. We may also contact you with promotional offerings or other communications that may be of interest to you. If we send you marketing emails about services that may interest you, each email will contain instructions permitting you to “opt-out” of receiving future marketing or other communications.

      In the event you contact us, we use certain information to respond to your questions and assist you with any issues that may arise in your use of the Services. If you send text messages to a Deliverze Vendors, using the telephone number for that Deliverze Vendors available on the Services, we may use a third-party service provider to track these text messages. We track these text messages for fraud prevention, to ensure appropriate charging of fees, to enforce our Terms and Conditions, and for quality and training purposes. As part of this process, Deliverze and its service provider will receive in real time and store data about your text message, including the date and time of the text message, your phone number, and the content of the text message.

    4. For Account and Network Security Purposes

      We care about keeping you secure and safe while using our Services. Keeping you safe requires us to process your Personal Information, such as your device information, activity information and other relevant information. We use such information to combat spam, malware, malicious activities or security risks; improve and enforce our security measures; and to monitor and verify your identity so that unauthorized users do not gain access to your information.

    5. To Maintain Legal and Regulatory Compliance

      Our Services are subject to certain laws and regulations which may require us to process your Personal Information. For example, we process your Personal Information to pay our taxes, to fulfill our business obligations, ensure compliance with employment and recruitment laws or as necessary to manage risk as required under applicable law.

    6. To Enforce Compliance with Our Terms and Conditions and Policies

      When you access or use our Services, you are bound to our Terms and Conditions and this Policy. To ensure you comply with them, we process your Personal Information by actively monitoring, investigating, preventing and mitigating any alleged or actual prohibited, illicit or illegal activities on our Services. We also process your Personal Information to: investigate, prevent or mitigate violations of our internal terms, agreements or policies; enforce our agreements with third parties and business partners.

    7. To Protect You, Others, and Our Business

      We use your information to protect you, others, and our business, including, without limitation, using information for fraud prevention, for enforcement of our Terms of Service, to comply with the law, and to protect against security risks.

    8. For Our Business Purposes

      We may use your information for any other purpose disclosed to you at the time we collect or receive the information, or otherwise with your consent.

  4. Sharing of Personal Information with Third Parties

    Your Personal Information is not shared with third parties without your permission, except as described below.

    1. Service Providers

      We may share your information with our third-party service providers for certain business purposes. This information is provided in order for them to provide us services such as payment processing, advertising services, marketing partners, web analytics, data processing, IT services, customer support and other services. These third-party service providers have access to your Personal Information only for the purpose of performing services on our behalf and are expressly obligated not to disclose or use your Personal Information for any other purpose.

    2. Deliverze Vendors and Merchants

      To help provide you with a high-quality delivery we also may share your information, including your Personal Information and order details, with the Deliverze Vendors who complete your requested deliveries. Similarly, we may share your name, phone number, order information, customer feedback and other information related to your orders with Deliverze merchants.

    3. Related Entities

      We may share your information with our affiliates (entities that control or are under the control of Deliverze) for business purposes. We will require these entities to comply with the terms of this Policy with regard to their use of your information.

    4. When Required by Law

      We recognize that information related to your orders could contain private information. However, we may be required to disclose your information to third parties including law enforcement agencies when required to protect and defend our legal rights, protect the safety and security of users of our Services, prevent fraud, comply with the law, respond to legal process, or a request for cooperation by a government entity. We have developed a process that strikes a balance between protecting customer privacy and responding to valid law enforcement requests ,to get a copy of the latter policy ,please email :

    5. Corporate Transactions

      In the event of sale, transfer, merger, reorganization, dissolution, or similar event we may transfer your information to one or more third parties as part of that transaction.

    6. With Your Consent

      We also may share or disclose your information with your consent or at your direction.

  5. Security

    Deliverze has implemented administrative, technical, and physical security controls that are designed to safeguard Personal Information. However, no online activity is ever fully secure or error-free. While we strive to protect your information, we cannot guarantee that your Personal Information is absolutely secure. Please keep this in mind when disclosing any information to Deliverze.

    Please recognize that protecting your Personal Information is also your responsibility. We urge you to take every precaution to protect your information when you are on the Internet, or when you communicate with us and with other through the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account might have been compromised), or if you suspect someone else is using your account, please let us know immediately by contacting us as indicated in the Contact Us section below.

  6. Data Retention

    We will retain your Personal Information for as long as your account is active or as needed to provide you services and to maintain a record of your transactions for financial reporting purposes. We will also retain and use your Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

  7. Third-Party Sites

    Some of the functionality may be provided by third parties and the Services may link to other third-party websites that are not controlled by Deliverze. These third parties are not under our control and Deliverze is not responsible for their privacy policies or practices. If you provide any Personal Information to any third party or through any such third-party website, we recommend that you familiarize yourself with the privacy policies and practices of that third party.

  8. Social Media Usage

    You may choose to enable or log in to our Services via various online services, including social networking services like Facebook and Google. Our Services also may enable you to access social networking services such as Facebook, Twitter, or Instagram (collectively, “Social Network”) directly or indirectly through our Services.

    When you link a Social Network account to Deliverze or log into our Services using your Social Network account, we may collect relevant Personal Information necessary to enable our Services to access that Social Network and your data contained within that Social Network. We also may share your information with the operator of that Social Network to facilitate or enhance delivery of that Social Network or other services to you. A Social Network may provide us with access to certain information that you have provided to them, and we will use, store, and disclose such information in accordance with this Policy. Additionally, a Social Network may collect Personal Information and information about your use of our Site or Services automatically. The manner in which a Social Network collects, uses, stores, and discloses your information is governed by the policies of such third parties and Deliverze shall have no liability or responsibility for the privacy practices or other actions of any Social Network that may be enabled within our Services.

    You may also have the option of posting your activities on our Services and other content to a Social Network when you access content through our Services. For example, you may post to Facebook that you placed an order with Deliverze. Keep in mind that your usage of Social Network features is governed by applicable Social Networks and not by Deliverze, and may be visible or accessible to the public.

  9. Children’s Information

    Our Services are not intended for children under 13 years of age and we do not knowingly collect Personal Information from children under the age of 13. If you are a parent or guardian of a child under the age of 13 and believe he or she has disclosed personally identifiable information to us please contact us at A parent or guardian of a child under age 13 may review and request deletion of the child’s Personal Information.

  10. Your Choices

    We provide our customers and their authorized agents with the ability to access and delete Personal Information. In order to exercise these rights you must login to your account to confirm your identity, which helps us ensure that Personal Information is only made accessible to appropriate parties. Customers will not receive discriminatory treatment for exercising their rights and can return to the service after deleting their information.

    1. Your Rights

      This section lists the privacy-related rights (“Rights”) we extend to all Deliverze customers. Your right to know and right to deletion are not absolute and are subject to certain exceptions. For instance, we cannot disclose specific pieces of Personal Information if the disclosure would create a substantial, articulable, and unreasonable risk to the security of the Personal Information, your account with us or the security of our systems.

      • Right to Know – You have the right to know the Personal Information we collect, use, disclose, and sell about you.
      • Right to Deletion – You have the right to request that we delete any Personal Information we have collected from you or maintain about you. We may save Personal Information when permitted by applicable law including, without limitation, when the information is needed for a legal purpose.
      • Right to Rectification – If you are a registered Deliverze user you may modify certain of your Personal Information by logging into our Site using your username and password and visiting the “Account” page. Registered Deliverze users may also access the “Account” page to manage their subscriptions.
      • Right to Opt-Out of the Sale of Your Personal Information – You have the right to opt-out of having your Personal Information sold. Deliverze does not sell or rent Personal Information to third parties.
      • Right to Non-Discrimination – Deliverze will not discriminate against those who exercise their Rights. Specifically, if you exercise your Rights, we will not deny you goods or Services, charge you different prices or rates for goods or Services or provide you a different level or quality of goods or Services.
  11. California Residents

    Pursuant to the California Consumer Privacy Act of 2018, below is a summary of the Personal Information we collected from consumers, the reason we collected the Personal Information, where we obtained the Personal Information we collected, and the third parties with whom we may share consumer Personal Information. The section references relate to the sections above in this Policy.

    Personal Information Sources of Personal Information Why We Collect Personal Information?
    Identifiers such as a name, address, unique personal identifier, email, phone number See Sections 1 a., b, c, d, e, f, 2 a, d, e. above.
    Customer records such as signature See Sections 1 a, b, e, f, 2 d, e. above.
    Commercial information such as records of products or services purchased, obtained, or considered See Section 1 a., b, 2 a above.
    Internet or other electronic network activity information, including browsing history and search history See Sections 1 a., b, c, d, e, f, 2 a, b, c, d, e. above.
    Geolocation data that is sufficient to identify a precise physical location See Section 1 d, above.
    Sensory data, such as audio, electronic, visual, or other similar information See Section 1 a., b above.
    Professional or employment-related information See Section 1 a., b, f, above.
    Education information See Section 1 a, b above.
    Inferences about preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes See Sections 1 a., b, c, d, e, f, 2 a, b, c, d, e. above.

    Do Not Track Disclosure. Deliverze does not have a mechanism in place for responding to browser “do not track” signals or other similar mechanisms used to limit collection of information for use in Online Behavioral Advertising.

  12. International Users

    Deliverze is based in the United States and, regardless of where you use our Services, the information collected as part of that use will be transferred to and maintained on servers located in the United States. Any information we obtain about you will be stored in accordance with U.S. privacy laws, regulations, and standards, which may not be equivalent to the laws in your country of residence. By using our Services, you consent to this collection, transfer, storage, and processing of information to and in the United States.

  13. Guidelines for Law Enforcement Authorities Requesting Information from Deliverze

    Law enforcement authorities will sometimes request information from Deliverze about our customers, Deliverze Vendors and drivers. At Deliverze, we believe it’s important to assist law enforcement authorities with legitimate investigations while also protecting the privacy of those who use the Deliverze platform. It’s worth noting that in some cases, law enforcement may find that a customer, merchant, or Deliverze Vendors who has filed a complaint can directly provide the best evidence.

    The below guidelines offer law enforcement officials a procedure and set of best practices for working with Deliverze on these requests. We may change these guidelines without notice.

    In general, we will respond to records requests in accordance with Deliverze’s terms of service, privacy policy, other relevant policies, and applicable law. Below you can find some of our overall principles, but these may not apply in every case.

    1. 13.1 United States Law Enforcement Requests

      For basic information requests, we generally require a subpoena or valid court order issued in connection with an official criminal investigation. For requests around specific communications between people using Deliverze, we generally require a search warrant issued under the procedures described in the Federal Rules of Criminal Procedure or equivalent state warrant procedures. We may make exceptions to these requirements for emergency and exigent requests (as described below), where a user has provided his or her consent, or where other legal or regulatory standards apply and the request do not require a warrant.

    2. 13.2 Emergency and Exigent Requests

      Emergency and exigent requests are situations that involve protecting a customer, Deliverze Vendor, or third party who has been physically harmed, stopping illegal activity that poses an immediate threat of physical harm, or cases of verifiable time-sensitive investigations. In these situations, requestors must submit an Emergency Request to, that describes in detail the nature of the emergency or urgency, including details about the nature of the alleged actual or threatened physical harm or exigency. We review these requests on a case-by-case basis. We may respond with some or all requested information when we have a good faith belief that doing so may protect customers, Deliverze Vendors, merchants, employees, or other people, or when that information may otherwise assist with an exigent investigation. We may still require law enforcement to obtain appropriate legal process for any initial or additional disclosure. To facilitate our review, law enforcement should provide as much detail about the incident or emergency as possible.

    3. 13.3 Form of Request

      Authorized law enforcement using an official government domain may send requests to We accept courtesy copies through as a convenience but reserve all rights and objections, such as for lack of jurisdiction or improper service.

    4. 13.4 Law enforcement should include in their request:
      • Clear grounds for the legal basis for the request.
      • Detailed specifics on the information requested. We will be unable to process overly broad or vague requests that do not identify the specific information sought.
      • The name of the issuing authority, the badge/ID number of the responsible agent or officer, an email address from a law-enforcement domain, and a direct contact number for the responsible agent or officer.
      • Law enforcement in the United States should address requests to Deliverze at the address of our current registered agent for service of process: Attention General Counsel.

    5. 13.5 Notice of Requests

      We may notify customers, merchants, and Deliverze Vendors of law enforcement requests for their information before disclosure, with exceptions for emergencies, exigent requests, when we have a good faith belief that notice would be counterproductive or would create a risk to safety, or when we are prohibited from doing so by law. Law enforcement officials seeking non-disclosure of legal process should provide the details of their investigation to us so that we may determine whether a request falls into one of these exceptions. In all other circumstances, law enforcement officials who do not want their request disclosed should obtain an appropriate court order establishing that notice is prohibited before serving legal process on Deliverze.

    6. 13.6 Preservation of Records

      Upon receipt of a formal written request by email to, we will work to preserve records in connection with official criminal investigations for 90 days. Law enforcement may extend a preservation request, once, for an additional 90 days. We do not maintain preserved materials unless we receive an extension request or legal process.

  14. Contact Us

    If you have any questions or concerns relating to this Policy or our privacy practices please contact us at: or:
    Deliverze, WE DELIVER A-Z L.L.C.
    1281 morse rd,Columbus,Oh,43224